About us
We provide a turnkey enterprise SaaS contact center solution integrating a wide range of asynchronous communication channels in a single workflow and UI enabling bot & human collaboration. Channels we support include: WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC and modern live chat SDKs for In-Web and In-App messaging. Our clients are customer centric enterprises such as Zappos, Emirates Airlines, Air Canada, Engie, AXA, MTN, Noon, citizenM hotels, Netflix and Slack to name a few.
- Website
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http://www.sparkcentral.com
External link for Sparkcentral by Hootsuite
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- New York
- Type
- Privately Held
- Founded
- 2012
- Specialties
- WhatsApp, WhatsApp Business, Live Chat, Messaging, Social Media, Social Customer Care, Customer Service, Facebook, Twitter, Instagram, Messenger, Social, Customer Engagement, Customer Experience, Customer Service Platform, Digital Customer Service, contact center, and IVR deflection
Products
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Sparkcentral
Help Desk Software
Easy, efficient, engaged and personalized - Sparkcentral enables the future of digital customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any messaging channel.
Locations
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Primary
Get directions
1177 Avenue of the Americas
7th floor
New York, 10036, US
-
Get directions
Kempische Steenweg, 311 b1.06
Hasselt, Limburg 3500, BE