Cannot create a new organization, screen frozen

[htrxgreglewis]

Select Topic Area

Question

Body

I am trying to create a new organization while I am logged in to my personal account. Every time I complete the questions, the screen just says "Starting New Organization," and then freezes. I have tried successfully competed the CAPTCHA on Edge, Chrome and incognito modes for both but I am getting the same response. Please help as soon as possible, I really need to get this project up and going for my organization.

Thank you very much

[Ob3y1]

Here's a structured troubleshooting guide to resolve the GitHub organization creation freeze. Let's tackle this systematically:

---

🚨 Immediate Action Plan

Follow these steps in order:

1. Verify GitHub Status
   Check if GitHub is experiencing outages:
   GitHub Status Page
   If any "Create Organization" API shows degraded performance, wait 1 hour and retry

2. Network-Level Fixes

   # Flush DNS and renew connection
   ipconfig /flushdns && netsh int ip reset && netsh winsock reset

   • Try using phone hotspot instead of main network
   • Disable VPN/firewall temporarily
   • Test from a different physical device (phone/tablet)

3. Browser-Specific Solutions

   // Force hard reload with cache bypass (Ctrl+F5/Cmd+Shift+R)
   // Then run in console:
   localStorage.clear();
   sessionStorage.clear();

   • Required Settings:
     • Disable all extensions (uBlock/Privacy Badger/etc.)
     • Allow third-party cookies for github.com
     • Enable JavaScript globally

4. Account Verification
   Ensure your personal account:

   • Has verified email address(es)
   • Isn't flagged for suspicious activity
   • Has no outstanding billing issues
     Check: https://github.com/settings/emails

---

🔄 Alternative Creation Methods

Try these if browser creation still fails:

A. GitHub CLI Method

gh auth login
gh api -X POST /user/orgs -f name=YOUR_ORG_NAME -f description="Org description"

B. Curl API Request

curl -X POST -H "Authorization: token YOUR_PAT" \
-H "Accept: application/vnd.github.v3+json" \
https://api.github.com/user/orgs \
-d '{"login":"YOUR_ORG_NAME","billing_email":"YOUR_EMAIL"}'

---

🛠️ Last-Resort Solutions

1. Create Through GitHub Mobile App

   • iOS: https://apps.apple.com/app/id1477376905
   • Android: https://play.google.com/store/apps/details?id=com.github.android

2. Use Legacy Interface
   Force-load old UI:
   https://github.com/account/organizations/new?legacy=1

---

📞 Emergency GitHub Support

If all else fails:

1. Contact form: https://support.github.com/contact
2. Include in message:

   Urgency: Production Blocking
   Error Context:
   - Creation endpoint: POST /user/orgs
   - Browsers tested: Edge vXXX, Chrome vXXX
   - Network: [Home/Office] in [Country]
   - Screenshot: [Attach creation form screenshot]
   

---

💡 Pro Tip

While waiting for resolution:

1. Create repo under personal account temporarily
2. Use GitHub Teams features for collaboration
3. Transfer to org later using:

   gh repo transfer REPO --target-owner ORG_NAME

Expected Resolution Time: Most cases resolve within 4-24 hours through support tickets. Let me know if you need help drafting the support message!

[htrxgreglewis]

Hi Obay,
I have tried on different browsers, different machines and different networks and nothing works. I tried both Android and Apple mobile apps to no avail, and the link to the legacy UI redirected me right back to the normal starting point. My ticket has been sitting unaddressed for two days. Thank you very much for your help - do you have any other ideas?

Thanks again,
Greg

[kaungzawhein543]

Hi there,

Thanks for reaching out and providing such a detailed report. I understand how critical it is to get your organization set up quickly, and I'm sorry you're experiencing this issue.

Troubleshooting Steps:

• Clear Cache and Cookies:
  Sometimes, old cache or cookies can interfere with processes. Try clearing them and attempt to create the organization again.

• Disable Browser Extensions:
  Extensions (like ad-blockers or privacy tools) might be affecting the page's functionality. Temporarily disable them to see if that resolves the issue.

• Check Browser Updates:
  Ensure that your browser is fully updated. Outdated browsers might not handle the latest web features correctly.

• Monitor Network Activity:
  Open your browser’s developer tools (press F12 or right-click > Inspect, then go to the Network tab) and observe if any requests are failing or taking too long. This can help pinpoint if there's a server or connectivity issue.

• Review Console Errors:
  Similarly, check the Console tab in your developer tools for any error messages when the screen freezes. These details can be very helpful if you need to escalate the issue.

• Try a Different Device or Network:
  If possible, try the organization creation process from another device or network. This can help determine if the problem is specific to your current setup.

Next Steps:

If none of these steps resolve the issue, please consider contacting GitHub Support with any console or network error logs you've gathered. This information will be valuable in diagnosing the problem further.

We appreciate your patience and hope these suggestions help you get your organization up and running as soon as possible.

Best regards,
Kaung Zaw Hein

[bryanmramsamy]

I had the same issue with Firefox. Used Edge and it worked instantly.